Shipping & returns

Delivery

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight outside The Netherlands will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method.

Delivery time within Europe

5-10 working days in The Netherlands
7-14 working days to Europe

Delivery time for international destinations
Depends upon the country.

Delivery

If nobody is at the address when PostNL makes the delivery, a note is left in the mailbox and PostNL leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the PostNL note in your mailbox, contact them to arrange another delivery address, time or tell them the package can be left with the neighbours.

Shipping costs

Europe:
Within Europe shipping costs are included.
International:
The shipping costs depends on your delivery address. How much are the shipping costs? We ship all over the world, and the freight charge depends on your delivery address and your purchase amount.

Return policy

Please note that all our products are handmade and therefore could show some imperfections.

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing) please contact us: [email protected]
If you send us an email please include the following details:

  • Personal details
  • Order number
  • The problem with the product

Return unused products

If you are not completely satisfied with your product, return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.

When we receive the product, we will refund the value of the purchased product but not the original freight.

All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

Freight charge

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage on the products or boxes.

How to return a product

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary. If you have a claim, remember us to provide us with a receipt of your freight charges if we have to reimburse them.

Return address

Aynovo

Belgielaan 134

7543ZD Enschede

The Netherlands